In today’s increasingly competitive business landscape, companies are realizing the importance of employee experience and engagement in driving towards success. An engaged and content workforce leads to higher productivity, better customer service, and increased ROI. But how exactly can organizations achieve these key outcomes? Here is why companies need to start focusing on employee experience and engagement and how hiring a consultant, implementing an intranet, user guides or videos, job aids, an organized resource of information, etc. are just a few of the solutions.

The value of employee experience and engagement should not be underestimated. A happy workforce can be the differentiating factor between successful and unsuccessful companies. In a survey of 400 companies, the Harvard Business Review found that employee happiness increased sales by an average of 37% and productivity by a staggering 31%. Engaged employees are also less likely to look for other job opportunities, therefore reducing employee turnover and recruitment costs. This is why it is essential for companies to focus on these aspects of their business.

One of the most effective ways to ensure a positive employee experience is to hire a consultant. A consultant can perform a thorough review of existing policies and procedures, identify any pitfalls that may be creating problems, and provide recommendations for improvements. This will show employees that the company is interested in their feedback, and it will lead to a more collaborative relationship between employees and the organization.

Another solution companies can consider is to build an intranet, which can become a central hub for employee information, news, and updated policies. An intranet can help employees navigate company policies and procedures with much ease. User guides, videos, and job aids can be created and stored on the intranet for easy access by employees. They can also access an organized resource of information, saving time and boosting productivity.

User guides can assist employees navigate around various software applications, provide updates on company processes, and highlight common questions that employees may have. Videos can be created for training purposes, onboarding, and to provide updates on new company policies. Job aids can provide step-by-step instructions on how to complete specific tasks, for example, how to process a help desk ticket.

Finally, communication is key when it comes to employee experience and engagement. Employees want to feel they are valued and that their suggestions are heard. It’s important companies regularly organize employee feedback sessions, in-person or online meetings to gather feedback on what is working, what isn’t and suggestions for better engagement within the company. Companies can also celebrate employee milestones, host social events, and build team spirit. This will invest employees in the organization, make them feel appreciated and increase overall employee satisfaction.

In conclusion, focusing on Employee experience and engagement is vital for a company's success. The solutions mentioned above, including hiring a consultant to review policies, creating an intranet, developing user guides, and hosting employee feedback sessions, can all improve the employee experience and increase engagement levels. It’s a win-win situation when employees are satisfied, engaged, and feel valued; they are much more likely to contribute to the success of the business. Going forward, companies must prioritize employee experience as a crucial investment in their success.