TERAH'S EXPERIENCE

RESMED, INC. 

2017 to present

Senior Technical Writer

• Support MatrixCare 360 Clinicals and Platform, Identity Management, MyAnalytics and MyData, Machine Learning, SigmaCare by MatrixCare, Integrations, Data Migrations, and Staff Solutions.

• Design, maintain, and manage product online help using RoboHelp. 

• Produce release documentation related to new functionality enhancements, including release notes, job aids, quick reference documents, setup guides, user guides, workflow guides, quick start guides, quick start guides, getting started guides, FAQs, and integration workflow, and setup guides.

• Streamline the documentation process by creating project plans through cross-team collaboration, with the goal that documentation is timely and accurate.

• Designed a new online help to propose as a solution across all company products with the goal to ensure consistency for all ResMed documentation.

• Create templates and enforce style standardization across all products to provide a consistent end-user experience. 

• Implemented an internal quality assurance check of documentation to provide content edits for other technical writers based on department style guide and consistency standards.

• Document all internal processes and project plans in Confluence.

• Assist with the interviewing, hiring, and product placement of three Technical Writers and one Education Services Associate.

• Developed a new hire Education Services onboarding process, resources, and curriculum. Conduct three-day onboarding when new technical writers are hired. 

• Award: 2018 Q3 “Marine: Accountable because Outcomes Matter” Recipient

BLOOMBERG, LP

2013 to 2017

Technical Writer

• Created, maintained, and managed BLOOMBERG PROFESSIONAL® services Foreign Exchange, Economics, Commodities, Bloomberg Intelligence, and Bloomberg Vault Help Pages using XMetal and HDMS.

• Created function overview and new enhancement walkthrough tours using Photoshop.

• Managed the creation and release of the monthly Bloomberg Product Newsletter.

• Designed the Global Product Documentation department’s summer internship program, then managed summer interns, their projects, and provided status reviews on their progress.

• Created the Global Analytics and Product Alignment statistics spreadsheet and process, then implemented across Bloomberg Finance’s Product Development department.

• Collaborated with Advanced Specialists to provide monthly statistics to companywide groups to maintain communication between departments and improve terminal functions.

• Designed and delivered training on terminal discoverability and internal function usage, focused on internal Confluence creation and usability.

• Awards: 

  • • 2014 Bloomberg Woman of the Year Nominee

    • 03/31/2014 BFIRST Business and Technology Innovator Recipient

SIGMACARE, INC.

2011 to 2013

Senior Implementation Analyst

On-site leader for the SigmaCare implementation team. Responsible for managing all implementation phases, training,  and go-live activities, including, but not limited to communicating status, mitigating with project team via daily status reports, completing workflow analysis to review current processes and discussing opportunities for increasing productivity and efficiency, and building, configuring, and managing facility accounts, including resident and user management, facility defined physician orders, progress notes, and clinical assessment libraries.

Technical Writer

Created and edited SigmaCare technical and educational materials in Microsoft Office Suites, Adobe RoboHelp, Adobe Captivate, and Adobe Presenter to prepare customers and internal users for software enhancements, while simultaneously supporting multiple Agile/SCRUM development teams.

Implementation Analyst 

Provided on-site unit activation and go-live support for long term care facilities, ranging from 70 to 750 beds, with admissions and census, CPOE, medication management, care plans, 24-hour reporting, MDS 3.0, clinical assessments, clinical monitoring, nursing instructions, CNA assignments, and clinical integrations.

Assist with the interviewing and hiring of 12 associates for SigmaCare’s Implementation Services Department.

EDUCATION

MARIST COLLEGE

2006 to 2010

Poughkeepsie, New York

Bachelors of the Arts in Communication

• Concentrations: Public Relations/Organizational Communication and Journalism

• Minor: Business Administration

• Award: Marist College NCAA Division I Softball Athletic Scholarship

• Internships: 

  • • Public Relations Intern, St. Francis Hospital
      Poughkeepsie, New York | January to May 2010

    • Department of Parks and Recreation Intern, Town of Clifton Park
      Clifton Park, New York | May to August 2009

    • Public Relations Intern, Coburn Communication
      New York, New York | January to May 2009

• Affiliations: 

  • • Marist College Women’s Division I Softball team 

    • White Ribbon Campaign (co-founder)

    • Student Athletes Against Violence (co-founder)