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Ambitious content specialist with well over a decade of experience developing educational, technical, and web-based assets.
Exceptional leadership skills to effectively resolve problems in deadline-driven environments with a drive to design and implement knowledge-based strategies.
Perform analysis, mapping, and document organizational and departmental processes, refine them, and provides high-quality solutions.
Provide white glove, full-service oversight and execution of knowledge management system setup, design, development, quality assurance, and activation. For more information, see PANVIVA Partner.
Craft clear, engaging, and detailed prompts tailored to specific goals, ensuring AI outputs align with the intended purpose and audience needs.
Maximize AI efficiency, delivering high-quality, actionable results, while saving time and enhancing creativity in content generation.
Successful track record working with businesses to achieve more than content.
Effective communicator with clients of all levels, all while providing user-friendly solutions and deliverables.
Extensive experience getting companies started with knowledge management platforms.
Perform policy copy writing for organizational legal requirements and internal “manifesto”.
MEET WITH TERAH
2017 to present
Senior Technical Writer
Support MatrixCare 360 Clinicals and Platform, Identity Management, MyAnalytics and MyData, Machine Learning, SigmaCare by MatrixCare, Integrations, Data Migrations, and Staff Solutions.
Design, maintain, and manage product online help using RoboHelp.
Produce release documentation related to new functionality enhancements, including release notes, job aids, quick reference documents, setup guides, user guides, workflow guides, quick start guides, quick start guides, getting started guides, FAQs, and integration workflow, and setup guides.
Streamline the documentation process by creating project plans through cross-team collaboration, with the goal that documentation is timely and accurate.
Designed a new online help to propose as a solution across all company products with the goal to ensure consistency for all ResMed documentation.
Create templates and enforce style standardization across all products to provide a consistent end-user experience.
Implemented an internal quality assurance check of documentation to provide content edits for other technical writers based on department style guide and consistency standards.
Document all internal processes and project plans in Confluence.
Assist with the interviewing, hiring, and product placement of three Technical Writers and one Education Services Associate.
Developed a new hire Education Services onboarding process, resources, and curriculum. Conduct three-day onboarding when new technical writers are hired.
Award: 2018 Q3 “Marine: Accountable because Outcomes Matter” Recipient
2013 to 2017
Technical Writer
Created, maintained, and managed BLOOMBERG PROFESSIONAL® services Foreign Exchange, Economics, Commodities, Bloomberg Intelligence, and Bloomberg Vault Help Pages using XMetal and HDMS.
Created function overview and new enhancement walkthrough tours using Photoshop.
Managed the creation and release of the monthly Bloomberg Product Newsletter.
Designed the Global Product Documentation department’s summer internship program, then managed summer interns, their projects, and provided status reviews on their progress.
Created the Global Analytics and Product Alignment statistics spreadsheet and process, then implemented across Bloomberg Finance’s Product Development department.
Collaborated with Advanced Specialists to provide monthly statistics to companywide groups to maintain communication between departments and improve terminal functions.
Designed and delivered training on terminal discoverability and internal function usage, focused on internal Confluence creation and usability.
Awards:
2014 Bloomberg Woman of the Year Nominee
03/31/2014 BFIRST Business and Technology Innovator Recipient
2011 to 2013
Senior Implementation Analyst
On-site leader for the SigmaCare implementation team. Responsible for managing all implementation phases, training, and go-live activities, including, but not limited to communicating status, mitigating with project team via daily status reports, completing workflow analysis to review current processes and discussing opportunities for increasing productivity and efficiency, and building, configuring, and managing facility accounts, including resident and user management, facility defined physician orders, progress notes, and clinical assessment libraries.
Technical Writer
Created and edited SigmaCare technical and educational materials in Microsoft Office Suites, Adobe RoboHelp, Adobe Captivate, and Adobe Presenter to prepare customers and internal users for software enhancements, while simultaneously supporting multiple Agile/SCRUM development teams.
Implementation Analyst
Provided on-site unit activation and go-live support for long term care facilities, ranging from 70 to 750 beds, with admissions and census, CPOE, medication management, care plans, 24-hour reporting, MDS 3.0, clinical assessments, clinical monitoring, nursing instructions, CNA assignments, and clinical integrations.
Assist with the interviewing and hiring of 12 associates for SigmaCare’s Implementation Services Department.
MEET WITH TERAH
2006 to 2010
Poughkeepsie, New York
Bachelors of the Arts in Communication
Concentrations: Public Relations/Organizational Communication and Journalism
Minor: Business Administration
Award: Marist College NCAA Division I Softball Athletic Scholarship
Internships:
Public Relations Intern, St. Francis Hospital
Poughkeepsie, New York | January to May 2010
Department of Parks and Recreation Intern, Town of Clifton Park
Clifton Park, New York | May to August 2009
Public Relations Intern, Coburn Communication
New York, New York | January to May 2009
Affiliations:
Marist College Women’s Division I Softball team
White Ribbon Campaign (co-founder)
Student Athletes Against Violence (co-founder)
MEET WITH TERAH